{
  "uid": "cogitave.learn.respond-to-incidents.introduction",
  "kind": "moduleUnit",
  "href": "/modules/respond-to-incidents/introduction/",
  "title": "Introduction",
  "summary": "",
  "type": null,
  "products": [],
  "roles": [],
  "levels": [],
  "subjects": [],
  "headings": [
    "What you will get from this module"
  ],
  "source": "Every organization eventually has a bad day: a service goes down, data looks\nwrong, a secret leaks, or an entire cloud region disappears. What separates a\nbad day from a crisis is whether the response was already written down,\nrehearsed, and followed - or improvised under pressure. An AI-native org keeps\nthat response **as code**, in one operational-resilience tree, authored and\nreviewed like any other change. Cogitave keeps its own response in one such\ntree, [`ops/`](../../../../ops/README.md), and this module walks it as the\nworked example.\n\nIn Cogitave's estate, `ops/` is the **operational-resilience** half: how the\norg detects, responds to, communicates about, and recovers from anything that\ngoes wrong, authored and reviewed the same way as any other code. It sits next\nto the proactive [reliability standard](../../../../standards/docs/standards/reliability.md)\n(SLOs, error budgets, on-call) - reliability is what keeps most days from\nbecoming bad days; the operational-resilience tree is what happens once one\ndoes.\n\n> [!IMPORTANT]\n> **Day 0 caveat.** `ops/` is authoring only: plans, schemas, runbooks, and\n> templates - not a running on-call rotation. The\n> [ops index](../../../../ops/README.md) is explicit that these plans turn on\n> after cutover, sequenced by the Day-1 operate runbook. This module teaches the\n> plan you would follow, not a live system you can page.\n\n`ops/README.md` names exactly two areas, and this module teaches both:\n\n- **Incident response** ([`ops/incident-response/`](../../../../ops/incident-response/README.md)) -\n  the plan, the severity model, roles, runbooks, communications, and the\n  blameless postmortem. This is what fires the moment something breaks.\n- **Business continuity** ([`ops/business-continuity/`](../../../../ops/business-continuity/README.md)) -\n  the BIA, service tiers, backup strategy, and disaster-recovery plan that keep\n  the org's critical activities running through a bigger disruption, like a\n  region loss or a destructive attack.\n\n## What you will get from this module\n\nNot a summary to memorize - a working command of the **flow**: how a signal\nbecomes a declared incident, who commands the response, how a runbook contains\nand recovers a specific incident class, and how business continuity escalates\nfrom that same response when the disruption is bigger than one incident. Every\nclaim in this module traces back to a document under `ops/`; read this module\nto learn how to use those documents, not as a replacement for them.\n",
  "partOf": "cogitave.learn.respond-to-incidents",
  "durationInMinutes": 4,
  "quiz": null
}